We ship via USPS and UPS. If you order before 5pm mountain time, we’ll ship your order out the next business day. Depending on where you live within the US, you can expect that your order will arrive within 2-3 business days (if you live in Colorado, you’ll probably get it sooner!). We offer flat rate domestic shipping of $5.95/order no matter how many shirts you buy. If you live outside the US, shipping charges will vary according to destination and the customer is responsible for any customs or duty due.
Buying our shirts as a gift? Fabulous! We’re happy to provide a Gift Receipt to the lucky Mom and send the invoice to you. Just make sure you include the note content in the order comments.
Return, Refund & Exchange Policy
We accept returns of unworn merchandise with tags still attached within 30 days of shipment date. We will refund the purchase price however we cannot refund the shipping charge. We will also exchange your shirt within 30 days of shipment date if it is unworn and re-sellable with tags still attached. We stand behind the quality of our clothing. If you have any issues with your shirt after normal wearing, washing & drying, please contact us for a replacement (we will want you to return the shirt to us so we can track down the root cause of the problem). If your merchandise arrives damaged during shipping, please contact us within 2 days of arrival. We will not exchange or refund your purchase for damage caused outside of normal wearing and washing.
To return or exchange an item, please email firstname.lastname@example.org with the reason for your return or exchange to obtain a tracking number. Include that tracking number in your return shipment.
Ship returns/exchanges to:
SOFT Style, Inc.
Attn: 1 Hip Mom Returns
2885 Wilderness Place #A
Boulder, CO 80301
We value your privacy and will not sell, share or otherwise disseminate your information to anyone (unless we are legally obligated to do so to defend our business against lawsuits or to investigate fraud, illegal activities and the like). We do hope you’ll sign up for our e-newsletter, like us on Facebook and such so that you can hear from us with special offers, new products and general breastfeeding support. You can shop with confidence on our site knowing your information is secure.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Credit Card Information
In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE. If you sign up for our enewsletter, we will only use your email address to send you our enewsletter.
Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.